Got A Question?
These are Frequently Asked Questions listed to help you make the most of Yugo and its features.
Creating an Account
How do I register as a user?
Just download Yugo from Google Play or App Store, create your Account using your mobile number, and start booking right away!
Do I need an email address to register?
Nope! Unless you would like to get receipts from your rides, your e-mail address is only an option
Who sees my details?
No one. Your details (phone number/email address) are strictly confidential! The only information you actually have to share is your name – and so, only with your driver, once he accepts your booking.
Referral & Promo Codes
What is a Referral Code?
A personal code, given to you so that you can share it with your friends & family and get free credits in your Yugo Wallet when they download and use the App.
How can I use my free credits?
To pay for your upcoming rides.
Please note free credits are not transferrable, nor can they be exchanged for cash.
What is a Promo Code?
A code you receive from Yugo during its promotional campaigns, allowing you to have discounted fares on specific trips.
Instead of actually paying, you simply need to enter the promo code and the total fare will automatically reflect the discount.
Please note promo codes are not transferrable, nor can they be exchanged for cash.
Payments & Wallet
How can I pay for my trips?
You can pay your trips… using the money from your Yugo Wallet; by Credit Card; or in Cash, depositing the money directly into your driver’s hands. You may also have the Business Wallet option if your company has listed you as a beneficiary.
What if my driver insists that I must pay Cash?
This is against the rules! With Yugo, you have absolute freedom to choose the most convenient payment method for your trip. And if your driver insists, please do let us know by giving us feedback when rating him/her at the end of your trip. Let’s face it! In this day and age, Cashless payment is the way to go. No one shall be allowed to say otherwise
What is the Yugo Wallet?
The Yugo Wallet is a cashless payment method that enables you to pay with a click of a button. Recharge the App Wallet and pay your driver in minutes, without having to carry cash or your credit card
How do I add money to my Wallet?
Credit Card, Prepaid Card, Bank Transfer, MCB Juice – the choice is yours
How do I add money to my Wallet using my Credit Card?
Go to My Wallet » Tap “Add Money” » Select “By Credit Card” » Enter the amount you want to add » Enter your Credit Card details to process your payment » Your Wallet will be instantly credited.
Note - Yugo does not have the possibility to save your credit card details or charge your card automatically. the process is manual and will have to be completed and verified by the card holder each time.
How do I add money to my Wallet via Bank Transfer?
Go to My Wallet - Tap “Add Money” - Select “By Bank Transfer”. A Pop Up with Yugo’s Banking Details will appear.
Complete the transfer, using your Yugo ID as your reference, and upload a screenshot of your proof of payment - Tap “Done”.
Please note the added amount will only reflect in your Wallet once Yugo has received the money in its Bank Account.
How do I add money to my Wallet via MCB Juice?
Go to My Wallet - Tap “Add Money” - Select “By MCB Juice”. A Pop Up with Yugo’s Merchant ID will appear.
Complete the transfer, using your Yugo ID as your reference, and upload a screenshot of your Juice proof of payment - Tap “Done”.
Please note the added amount will reflect in your Wallet between 1 to 24 hours after the transfer.
How can I transfer funds from my Yugo Wallet to my credit card or bank account?
Thats tricky! Funds added to the Yugo wallet are non refundable and cannot be transferred, processed or reversed to your credit card or bank account.
We urge you to only credit or topup your wallet with the amounts that you believe you will require. Alternatively, just pay with your card at the end of the ride.
However, credits in your Yugo wallet are forever and do not expire.
Can I request a receipt at the end of my trip?
Most certainly! Just ask for one once your trip is completed, add in your e-mail address and you will receive it within an hour.
What are the charges when using Yugo?
Your ride includes:
- The minimum Rs 150 base fare + the price of the travelled distance, calculated in Kms;
- Waiting charges if applicable;
- Supplement for night charges and public holidays, as and when.
Please note that all charges, if applicable, will be automatically calculated through the App. Unless you wish to tip your driver, no additional charges shall apply.
I have booked a taxi…Now what?
How can I contact my driver whilst I wait for my pick up?
You can Chat with your driver via the App’s chat channel. The chat option is opened when your driver has accepted the trip and is closed once the trip ends.
Do I need to tip my driver?
This is completely up to you! If you loved your ride, then by all means do reward your driver
Can I cancel a booking request?
Your personal User ID allows you to cancel a booking request for free, up to a maximum of 3 times. Simply provide us with reasons to do so and you’ll be off the hook. Please note, however, that after the 3rd cancellation, you will be charged the basic fare rate of Rs 150 as cancellation fee.
Please see our Terms & Conditions for more details.
Can I make stops along the way?
You are more than welcome to do so. However, please note that Yugo will accumulate waiting charges per minute, which will be reflected in your total fare at the end of your trip.
Please see our Terms & Conditions for more details.
Can I pick up my friends along the way?
You most certainly can! The more, the merrier… right? Please note, however, that a maximum of 4 passengers are allowed in a vehicle for your comfort and safety. Additionally, the stops you make along the way to your final destination will be calculated as waiting charges, which will reflect in your final bill.
Can I change route on the way?
Your driver will most certainly be happy to change route and, why not, take a shortcut, should you wish to do so. Yugo will automatically reroute the map, and the estimated fare will be re-calculated accordingly. Your total fare at the end of your trip will reflect the overall travelled distance, including waiting charges (if any).
Can I end my trip whilst on route?
Up to you! If you would like to cut your trip short, you just need to inform your driver – he is the only one who can end a trip and instantly send you a receipt via the App. Please note, however, that you will pay for the travelled distance, including waiting charges (if any).
Where do I find upcoming trips I have pre-booked for a later date?
Simply go to “My Trips” and tap “Pending trips” to see all the trips that are in the queue.
Why should I rate the driver?
This is important so that Yugo can improve its services and also reward Yugo Partners for their exemplary work.
SOS & Protection of Information
Still looking for some answers?
Get in touch – we are eager to hear from you!
Just go to the “contact page” and leave your details – we’ll get back to you asap
What are the Emergency Numbers?
These are the numbers of two people whom you trust and would like to contact in case of emergency.
What happens if I tap on the SOS button?
The 2 Emergency Numbers you have listed will receive a SOS SMS with your exact location and your phone will automatically dial 148 to reach The Police Crime Prevention Unit.
Please note that this feature is to be used only if you feel you are in REAL danger. Misuse of this emergency service can lead to prosecution charges.
What information does my driver receive?
Yugo does not share any of your personal information with the driver, not even your phone number and email address. The only information your driver receives is your User Name (as per your entry), as well as your pick up and drop off locations.
Yugo encourages you to be selective of the information you share with your driver during your ride and will not be responsible for any misuse of information you voluntarily decide to communicate.
What is a Business Profile?
A personal profile that is linked to and charges your company’s Yugo Corporate Account when you book a ride.
How do I create a Business Profile?
First and foremost, you need to check with your employer whether your company is registered under a Yugo Corporate Account.
If so, you can request your employer to create your personal Employee Secret Code on your behalf.
Once you’re granted these two elements:
Open the App and go to your Profile » Tap on “Register My Business Profile” » Enter your Employee Secret Code » Tap on “Register” to save your Business Profile
How do I book a taxi using my Business Profile?
Tap on “Book a Taxi” » Enter your pick up and drop off locations » Choose your type of taxi » Tap on “Book Now” for immediate pick up, or “Book Later” to schedule a ride.
Once you get to the screen with the Estimated Fare, simply tap on “Payment Method” and select “Company Wallet”. Tap “Done”, then “Confirm Ride”.
Upon arrival at your destination, after your driver has ended the trip, you will receive a receipt on the App. Tap “Confirm Payment”, rate your driver to complete the trip, and you’re done
How do I bill a trip to my Company?
Simply select “Company Wallet” as your payment method and your company’s account will be automatically debited.
Why can’t I find the Company Wallet when choosing a Payment Method?
One of two reasons: either your Company does not have a Yugo Corporate Account; or else you have not been given permission to use this feature.
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For immediate support, call us on+230 260 2626