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Privacy Policy

Yugo is about connecting passengers to a transport service provider. This privacy policy details what information we receive from Yugo users and Partners, and how we use this information to connect users with Partners and how we continue to improve our services.

Yugo (“Yugo,” “Yugo Limited,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Yugo Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Yugo Users (“Users”), comprised of both Yugo Passengers (“Passengers”) and Yugo Partners (including Driver applicants) (“Partners”). Beyond the Privacy Policy, your use of Yugo is also subject to our Terms of Service ( www.Yugo.mu/terms).

A. Information You Provide to Us

Registration Information. When you sign up for a Yugo account, you give us your name, email address, and mobile phone number.

User Profile Information. When you join the Yugo Platform, you create a Yugo Profile to share with your friends and Yugo Partners. Filling in your profile information is mandatory including your Name, email address, and your mobile phone number. Your name (and for Partners, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.

Payment Method. When you add a credit card or payment method to your Yugo account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Driver Application Information. If you decide to join our Yugo driver community, in addition to the basic registration information we ask you for your date of birth, physical address, National ID Number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions, we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Partners to help protect the Yugo community.

Payment Information. To make sure Partners get paid, we keep information about Partners’ bank routing numbers, tax information, and any other payment information provided by Partners.

B. Information We Collect When You Use the Yugo Platform

Location Information. Yugo is all about connecting Partners and Passengers. To do this, we need to know where you are. When you open Yugo on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Passengers with nearby Partners, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Yugo Users or a member of the public. In addition to the reasons described above, Partners’ location information and distance travelled is necessary for calculating charges for Yugo rides. If you give us permission through your device settings or Yugo app, we may collect your location while the app is off to identify promotions or service updates in your area.

Device Information. Yugo receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers and push notification tokens. We collect mobile sensor data from Partners’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyse usage patterns.

Usage Information. To help us understand how you use the Yugo Platform and to help us improve it, we automatically receive information about your interactions with the Yugo Platform, like the pages or other content you view, your actions within the Yugo app, and the dates and times of your visits.

Call and Text Information. We work with a third-party partner to facilitate phone calls and text messages between Passengers and Partners who have been connected for a ride. We receive information about these communications including the date and time of the call or Chat message, the parties’ phone numbers, and the content of any Chat messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Yugo Platform, such as those between Passengers and Partners. Your call may be recorded, and by proceeding you agree to allow Yugo to monitor and/or record your call.

User Feedback. At Yugo, we want to make sure Users are always enjoying great rides. Passengers and Partners are requested to rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Passengers information about Partners’ ratings and reviews and vice versa.

Address Book Contacts. If you permit Yugo to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Yugo Platform and interact with Yugo advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Yugo Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Yugo Platform.

C. Information We Collect from Third Parties

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Company Profile. If your company, university, or organization register as a Business User, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

Background Information on Partners. Yugo reserves the rights to contact the NTA (National Transport Authority) to confirm credentials like Taxi permits and registrations. Yugo also reserves the right to demand a Morality Certificate from the Partners for criminal background checks.,

We use the information we collect from all Users to:

1. Connect Passengers with Partners;

2. Provide, improve, expand, and promote the Yugo Platform;

3. Analyze how the Yugo community uses the Yugo Platform;

4. Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;

5. Personalize the Yugo experience for you and your friends and contacts;

6. Send you text messages and push notifications;

7. Facilitate transactions and payments;

8. Provide you with customer support;

9. Find and prevent fraud; and

10. Respond to trust and safety issues that may arise, including auto incidents, disputes between Passengers and Partners, and requests from government authorities.

Additionally, we use the information we collect from Partners for the following purposes related to driving on the Yugo Platform:

1. Sending emails and text messages to Partners who have started the driver application process regarding the status of their application;

2. Determining a Driver’s eligibility to drive for Yugo

3. Notifying Partners about ride demand, pricing and service updates; and

4. Calculating and providing Yugo’s auto insurance policy and analyzing usage patterns for safety and insurance purposes.

A. Sharing Between Users

Sharing between Passengers and Partners. Passengers and Partners that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Partners see the pick-up location that the Passenger has provided. Passengers see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Passengers’ ratings of Partners are shared with Partners. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Passenger that provided the rating or feedback.

Although we help Passengers and Partners communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Passenger or Driver, including sharing actual contact information with your permission.

B. Sharing Between Yugo and Third Parties

API and Integration Partners. If you connect to the Yugo Platform through an integration with a third-party service, we may share information about your use of the Yugo Platform with that third party. We may share your information with our third-party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Yugo Platform, including all of the things described in Section 3 above.

Business Profile. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with Yugo, we may share information about your use of Yugo Platform with your organization including ride details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.

Other Sharing. We may share your information with third parties in the following cases:

While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;

If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;

With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Yugo community, Yugo, or the public.

To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.

If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;

With our insurance partners to help determine and provide relevant coverage in the event of an incident;

To provide information about the use of the Yugo Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and

Whenever you consent to the sharing.

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Yugo Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Yugo Platform (such as receiving a notification that your ride has arrived).

Profile Information. While your name will always be shared with Partners, you can delete any additional information that you added to your Profile at any time if you don’t want Partners to see it. Passengers will always be able to see Partners’ names, rating, profile photos, and vehicle information.

Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Passenger and Driver location is core to the Yugo Platform and without it we can’t provide our services to you.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Partners may edit additional information through the Yugo Partner App). If you would like to terminate your Yugo account, please contact us through ’Talk to us’ with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Yugo Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Data Security. We are committed to protecting the data of the Yugo community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. Yugo is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our ’Talk to Us’.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the Yugo Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Yugo Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our ’Talk to Us’.

Contact us

We would love to hear from you!

For immediate support, call us on

+230 260 2626

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